Online customer chat allows you to chat live with other kSoft customers who are also online.
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» | You will first need to login with your Username and Password. This is not your Check Cashing Manager account information. |
» | If you do not have an account yet, click New User Account. See below for detailed instructions |
» | Click OK to continue once you have entered your Username and Password. |
» | Click Lost Password if you have forgotten your password. |
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» | Enter your Username and click OK. |
» | Your password will then be emailed to you. |
» | Click OK on the Password Sent window to close. |
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» | To setup a account, enter in a Username and Password. |
» | Then re-type your password for security purposes. |
» | Enter in your email address. |
» | Click OK to create the account. |
» | Click Cancel to exit the New User Account setup. |
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» | Once you are logged in, you will automatically join the Lobby. |
» | To change chat rooms, select a room from the drop-down menu at the top. The number in parenthesis (1) indicates the number of users in that room. |
» | To create a new chat room, click Create New Channel. Enter in the name of the room you want to create and click OK. You will automatically join that room. |
» | To change your status, select one from the Available drop-down. |
» | Customers who are available to chat are listed in green in the right-hand column. Right-click on a customer to view more options. |
» | Type your message in the box to the left of the Send button. |
» | Click Send or hit Enter to send your message. |
» | Use the icons above the text field to format your text. |
» | Click Close to disconnect and exit the chat session. |
Page url:
http://www.ksoftcorp.com/help/index.html?online_chat_customer_chat.htm